Frequently Asked Questions

1. What video formats can I upload?
   
   Currently, Showstock.com accepts videos in Windows Media Player (.mpg) and Quicktime (.mov) format. This means that the file must end in either ".mpg" or ".mov".
   
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2. How do I upload videos?
   
   To upload videos, click on the "Upload your videos" link under the "Contribute" tab. Currently, this service is free. However, you must be registered to upload videos. In addition, our administrators must approve all videos, so your video will not appear immediately but it should be appear in a few hours or less.
   
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3. Is there a maximum file size for videos?
   
   Yes, videos cannot exceed 10M in size.
   
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4. Why doesn't my video appear immediately?
   
   We moderate all videos and they must be reviewed before they appear.
   
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5. Are there restrictions on the types of videos I can upload?
   
   This is a Showstock website, however, if you have a miscellaneous video that is appropriate for all ages, we do have a "miscellaneous" category. Also, we have a special educational area. We ask that you do submit your video in the appropriate category to keep the site organized and to help viewers find your video. Remember, all videos will be reviewed for content before they go live.
   
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6. How do I get my video from my camera to Showstock?
   
   If you already have a digital camcorder (one that captures in Digital8, MiniDV, HDV, or any of the DVD formats), then you're ready to start. Your camcorder will need some kind of direct connection to your computer, either to the USB or FireWire ports or by inserting the DVD you've recorded. Once you've downloaded the video from the camera, you can upload it to Showstock in .mov or .mpg format. If you have an analog camcorder (one that uses VHS, VHS-C, SVHS-C, 8mm, or Hi8 tape), you can still get your videos onto Showstock. It will require an extra step and some additional equipment, though, since these camcorders are not usually equipped with computer connections. You'll need to digitize the video with a converter box, which will convert the analog signal from the camcorder to a digital signal that the computer can understand. After the video has been digitized, you can manipulate it further or upload it.
   
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7. Do I have to be a member to upload videos?
   
   Yes. Since videos are attached to your profile, you must sign up as a member to upload videos. For those members of SHOWPIG.com, your accounts are not connected to the showstock.com database and you will have to register separately at showstock.com.
   
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8. Who can I call or contact for technical support?
   
   Due to the number of videos being submitted, we are unable to provide individual support for preparing or uploading video. However, if there is a site error or you wish to report problems on the site, you may do so by e-mailing us at showstock@showstock.com.
   
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